📦 SHIPPING TERMS & CONDITIONS

 

1. Processing Time

    •    All orders are processed within 1–3 business days after payment is received.

    •    Orders placed on weekends or public holidays will be processed on the next business day.

 

⸻

 

2. Shipping Partners

 

We ship using the following courier services (depending on availability and location):

    •    J&T Express

    •    PosLaju

    •    DHL eCommerce

 

A tracking number will be provided once the parcel is shipped.

 

⸻

 

3. Delivery Time

    •    West Malaysia: 2–4 business days

    •    East Malaysia (Sabah & Sarawak): 3–7 business days

Delivery times may vary depending on courier workload and destination area.

 

⸻

 

4. Shipping Fees

    •    Shipping fees are calculated based on weight, size, and destination.

    •    Free Shipping promotions may be offered from time to time.

 

⸻

 

5. Wrong Address / Returned Parcels

    •    Please ensure that your shipping address is accurate.

    •    Orders returned due to incorrect or incomplete address are not eligible for refunds.

    •    Re-shipping costs will be borne by the customer.

 

⸻

 

6. Damaged / Missing Items

 

If you receive a damaged or incomplete item:

    •    Notify us within 48 hours of receiving the parcel.

    •    Provide photos/videos as evidence.

    •    We will arrange a replacement based on our store policy.

 

⸻

 

7. Lost Parcel by Courier

 

If the courier confirms a parcel is lost, we will:

    •    File a claim with the courier

    •    Replace the item or issue a refund (according to our policy)

 

⸻

 

8. International Shipping

 

International delivery is available upon request.

Any customs duties, taxes, or import charges are the responsibility of the buyer.

 

⸻

 

9. No Refund on Shipping Fees

 

Shipping fees are non-refundable for any returns or cancellations unless the mistake was on our end.